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Elementary How-To >> Secondary How-To >> EBSCO Resources >> Additional Help

About OSLISEBSCO Resources
Process for Problem-Solving EBSCO Troubles


Problems Connecting to EBSCO?
This flowchart shows the chain of communication to be followed when you have trouble connecting to EBSCO. For instance, if the person specified in the first step is unable to resolve the issue, they must contact the person specified in the following step, and so on, until the problem is fixed.


First, contact your . . .
School/District
Library Media Specialist

No one available? Talk with your . . .
School/District
Technology Coordinator

For limited district support,
contact your . . .
ESD
Technology Coordinator

Still having trouble? Contact . . .
Kathy Kiely
EBSCO Customer Support Specialist

kkiely@epnet.com

Not satisfied with the response?
Send a message to . . .
webmaster@openc.k12.or.us


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